We booked a transfer from Larnaca airport to our villa in Protoras. I believe Mozio may have sub contracted the taxi driver as we were collected by Talixo. unfortunately we were due to land at 9pm but didn't arrive until 9.30pm. our collection time was 9.45. I called the driver to inform of the delay (Dora Paounova) but was shocked when she aggressively started shouting where are you down the phone. when we eventually picked our bags up she didn't even acknowledge me and my partner just stormed outside and then abruptly told us to wait on the side of the road until she came around with the car.  Villa Plus had provided us with a postcode but unfortunately because it was a villa the address wasn't exact to the location, instead of trying to help us with the situation Dora proceeded to get angry and rude and make myself and my girlfriend feel uncomfortable stressed and on edge before we had even left the airport.  We got a little lost on the way to the villa which was all our fault... even though we had provided this information to mozio prior to arriving in Cyprus... I'm not sure how someone who lives in Cyprus expects two young English girls to know where they are in a foreign country at night!  absolutely disgusting customer service Dora was rude, aggressive and angry and in my opinion the most vile Greek woman I've ever met in my life and I've been to Greece many times!  on one occasion when we were on the phone trying to speak to villa plus for directions she actually banged her hand on the roof of the car to silence me as she was trying to call someone.  to make things worse this awful woman turned up today to collect us to bring us back to the airport.  again awful customer service... sarcastic comments... looking and reading what looked to be her pink job folder whilst driving 80km on a dual carriage way road. She then decided it was acceptable on 3 occasions to get her phone out and text whilst verging in to the other lane and driving in the middle of the road.  terrible road rage when we drove in to the airport because the car in front wasn't driving quickly enough over the speed bumps.  just a generally awful experience! people like this put good companies to shame. She should be in a line of work where she isn't customer facing as she clearly has no customer service skills and dislikes English travellers!!  NEVER EVER AGAIN If your booking a transfer in Larnaca and your driver is assigned as Dora my advice would be to either book another taxi or just walk!