If I could give zero stars I would. On the 21st of November 2022 I placed an order online because there was a nice special on and it would be the First Time using my Milady's Account online, and I thought it would be so lovely and convenient. Boy, was I wrong. Once I was done shopping and proceeded to check out my items and used the Promo Code - I noticed that there was no order number given to me and the funds were taken from my Milday's account. I immediately panicked and phoned the Call Centre. Appalling line quality by the way, you can barely hear them speak. First I was notified that "This is normal mam, our orders always take 24hrs to reflect!" , and I thought that was a bit odd, so I decided to phone again and try taking to a different agent. They told me "The Fraud department first has to approve this order." (Why on earth would that be necessary? I've authenticated myself through emails and OTP's on which my account is registered) And I decided to try a Third time, because I thought I'd be lucky to speak to someone who can actually assist me and not just quickly say anything to get me off the phone. The third person said, without me asking, "The amount will be refunded to my Milday's account within 24 hours". At this point I have given up and just accepted the fact that no one was going to help me and I waited 24 hrs to see what was going to happen. At this point all the Items that I ordered was sold out. Isn't that nice. The next day, thank god, the money was back in my account. So I decided to try one last time. I started from scratch picking new items, EVERYTHING that I ordered especially for my daughter and my grandkids was sold out. I was so disappointed. I continued to shop and could only manage to get very plain items. Went to check out my items, used the new promo code and I actually received an order number this time! So I thought thank goodness! Later the evening I received multiple emails, Your order is being Packed! Your Order is on its way! Great! I finally managed to do it! Nope! Still not. This morning I receive an email, Your Order has been CANCELLED! AND to put a cherry on top of this I try to log in online to see what is going on, I am blocked from using my online account! And here we go again with the call Centre and the WhatsApp "help" line... I phone the call center and this lady is actually friendly, I tell her what is going on and give her my order number, she places me on hold to check. And the story this time is: " SORRY MAM, YOUR ORDER WAS CANCELLED BECAUSE THERE WAS AN ERROR WITH THE PROMO CODE ON OUR SIDE" You have got to be kidding me! So once again because of an error on your side I am one step forward and 9 steps back. I decide for interest sake, let me try the WhatsApp line again. And the agent tells me :This order is cancelled as per your request." I am fuming. My Milady's account is now OVER the credit limit - how? I HAVE NO IDEA! Does the accounts team not know what they are doing? And the agent's response to this is "The order has been cancelled and the refund takes 24-48 hours to reflect in your account."- Thank you Nivashni, for trying to make it look like this is my fault" And trying to phone someone to get this fixed is near impossible. I am fed up, and disgusted at this "Customer Service" It's a shame that Milady's is a part of the Mr Price Group. I have never had issues like this before. And trying to get an email address of someone higher up in management, you have a better chance jumping off a mountain and living. All I want is my account back to normal.