Subject: Complaint Regarding Incorrect Pricing and Poor Service at Mr Price Home, Langeberg Mall Dear Mr Price Home Management, I am writing to express my disappointment with the service I received at your Langeberg Mall branch. This is the second time I’ve encountered issues with incorrect pricing in your store. On my recent visit, my husband and I found a set of glasses we liked. The price on the glasses was clearly marked as R15.99, but the same glass next to them had a sticker with a price of R19.99. To clarify, I asked an employee about the price discrepancy, and she confirmed that I should be charged R15.99. However, when we reached the checkout, the glasses were scanned at R19.99. I explained to the cashier that this was incorrect, and that the original price was R15.99, which had been covered by the R19.99 sticker. Despite this, I was told that the higher price would be applied because the sticker “closed” the original price, forcing me to pay R19.99 due to what seems to be a labeling error on your part. I fail to see how your store's negligence in labeling and managing stock should become the customer's responsibility. What’s more, the manager, Charmaine, who was called to assist, was dismissive and had a very poor attitude. Rather than resolving the issue in a customer-friendly manner, she authorized the higher price, which left me feeling frustrated and undervalued as a customer. I am deeply disappointed by this experience and the lack of accountability shown by your team. I hope you will take this feedback seriously and address the pricing and customer service issues at this branch to prevent this from happening again in the future. Sincerely, Bianca Klem