I placed an order for 2 sale items totalling £850. Without notice the order was cancelled. I called customer services and had the items put on hold, I decided to wait for the pending money to be released back into my account before making the purchase again. It didn’t release in time so I spent another £850 only for the same thing to happen. I was NOT notified upon either cancellation and I now have nearly £2000 on hold pending from my account. I have not received my goods, I have made FIVE phone calls to customer services. I spoke to Gloria today, and various customer other customer service staff before, who notified me one of the items had sold out between the order being cancelled and me realising. I told her not to worry about trying to locate the second item as I’m so exhausted at this point and do not want to carry on with this process. She was only able to apologise which simply isn’t enough to compensate for this awful experience. Mr Porter is supposed to be a leader in luxury e-commerce. However my experience and the entire process of rectification has been so beyond horrendous that in no way can this be considered luxury. I am so disappointed to have lost out on those items that I had due diligently waited for and parted nearly £2000 for. They were supposed to be gifts. This is extraordinarily embarrassing on their behalf. I ENCOURAGE customers to shop elsewhere or from designer directly as designers tend to take their relations with clients and customer seriously. their operations are truly a joke, and although their buying and marketing is standout unfortunately it is a hollow e-commerce site which doesn't live up to its hype.