I purchased a pair of leather Nike… I purchased a pair of leather Nike shoes from Mr Porter about 6 weeks ago. Some of the soft fabric and stitching near the ankle part of the shoe started coming apart within only 2 or 3 weeks, and it got worse. I emailed customer service last week, provided photos, which clearly show the damage on both shoes in the exact same spot (which I think rules out an accidental tear) however they just keep saying that the damage is from 'normal wear and tear' and that I should get it repaired by a local cobbler at my own expense. Every time I try to explain, provide more photos, ask for it to be reviewed, or for their reasoning, they just give me copy pasted answers. Very disappointing that Mr Porter seems to think it's 'normal' for a $250Aud pair of shoes to start falling apart within only a few weeks.