**Rating: 4/10** **Review: Disappointing Experience with Mr Porter** I’ve recently transitioned my shopping habits away from Mr Porter, and here’s why: Mr Porter’s website and app are well-designed, offering a fantastic selection of designer brands and collections. Initially, this drew me in and kept me coming back. However, several issues have marred my overall experience, leading me to switch to Harrods, SSENSE, and Endclothing. Despite reaching out via email on three separate occasions, my concerns were met with silence. The lack of response is especially disheartening from a high-end retailer like Mr Porter. A few months ago, I encountered a problem with the app not accepting Apple Pay, although it worked fine on the website. The customer service advisor I spoke with from the USA was exceptionally helpful and professional, which initially made me optimistic about continuing my patronage. Unfortunately, subsequent interactions with customer service representatives outside the USA were not as positive. Their support lacked the same level of professionalism and seemed to undervalue my concerns. The primary issue I faced was with product descriptions. The colors of items I received frequently did not match what was described on the site, leading to numerous returns and additional shipping costs. Despite highlighting these discrepancies and requesting refunds for the extra shipping charges, my concerns were ignored. In summary, while Mr Porter boasts an appealing platform and a wide range of high-end products, the lack of responsive and effective customer service, particularly from non-USA representatives, has been a significant letdown. The inaccuracies in product descriptions and the failure to address these issues have led me to seek more reliable retailers. For a premium online retailer, Mr Porter has fallen short in critical areas of customer service and product accuracy.