You can only really tell the quality of a business when you have an issue and how it's customer service reacts. I have been a loyal customer of Mr Porter for over a decade. This last experience of them has been shocking. They have clealry outsourced their customer service department. They used to be responsive and helpful in the past. Not anymore. I had an issue with an item which was faulty. I first emailed them on 24 October and had to keep chasing for a response. They offered me 10% refund to get it fixed myself rather than offering a full refund. After many many more emails to them and the threat of reporting them to my credit card company they agreed for the return of the item and confirmed I would be refunded on receipt. That was 14 November. I returned them on 18 November. After more emails asking where the refund was i was told as at 5 December they had inspected the item and found no fault and would not be issuing a refund and asked for a return address. I will now have to take further action against Mr Porter. Be warned. It's only when you have a problem that you will experience how a company reacts. The amount of time wasted. There are many other competitors out there which you will have a better experience with. Avoid!