Placed a large (>3000$) order on 12/2 expecting it to be a Christmas gift for my husband. after a week and a half of calling and empty promises by customer service representatives, I'm not being told to keep my fingers crossed that it gets there. They blame it on customs issues and what not, but why not just upgrade the shipping method complimentary to next day air for a repeat loyal customer who has spent thousands at your business.. No way this is run by the same people as Net a Porter. You can tell by the customer service and slow delivery times that Mr Porter must have gotten the worst NetaPorter employees to help them out. Never again will i throw my money at this site. Would rather pay a few extra dollars on the item and receive it as expected.