Poor communication and very unpractical website , return process very difficult and time consuming , in addition to all of that this company does not provide free return and I had to pay more money to return the parcel which makes the whole thing more and more pain in the neck , I will never ever buy from this company again . Also they sent the wrong order , I ordered a pre-tied bow tie and they sent me a self-tie bow tie , and I have a wedding and I needed the bow tie , a very long and stressful process . very incompetent and uncaring people to deal with . I’m fuming , and I had a horrible experience. Very poor customer service and communication and incompetence .