If I could give no stars I would! This company are soo rude to their customers, I dropped my dog off for a groom, (I was told would take 2 hours). Two hours came and went without a call to say they would be longer. He was finally ready after 3 hours and 20 minutes. When I arrived they charged me £80 instead of £50 because he was "worse than normal" and took them longer, I informed them he was about the same condition as the time before and that it took them 3 hours on that occasion so it didn't make sense. To then be told he pooed in the cage and they had to bath him twice. No phone call was given to let me know any of this, and the guy I collected him from blamed me. Saying I didn't take him for a long enough walk before dropping him off. I would understand if it was a little more money as I have experienced this with other groomers charging more for matting ect. but they call first or discuss extra charges with you when you drop the dog off. I had informed them when dropping him off that he had two matts behind his ears they said nothing about extra charges! Absolutely shocking service! Made me feel awful. Newsflash....Dogs poo sometimes I shouldn't be charged £30 because of it!