I have never written a bad review for any business before. I was so disappointed today! They actually did a good job on my puppy for the first couple of cuts. I brought a picture and was specific about what I wanted. When I called to make her apt. I told them that I wanted the same person and exactly what they have done in the past. She did have a few tangles today. My son brought her in because I was at work. After he dropped her off, they called him and told him so was so matted she needed to be shaved. They shaved her so short I cried when I saw her. They even shaved her face. She was unrecognizable. When I called to see what had happened, they said she was all matted and it would have been too painful to brush....like she had been living on the streets and hadn’t been brushed for a month. When in reality, she had a bath yesterday because she had muddy paws. I didn’t want my cavachon to look like a rat terrier, but that is what I got unfortunately. My dog’s cut doesn’t have to be perfect. I know dog grooming can be a challenge. I just didn’t expect what I got today.