I hv dealing with Muddy paws in Elderton Ontario for more than a year. I was very happy with the service first. Last time I sent my dog there, they butcher my dogs hair and I was complaining about it but with a good manners. I don’t remember I gave tips or not because I was very upset. Everybody makes mistakes, and dogs hair eventually will grow back. So I decided to go back to give them another try. Plus I always to support local businesses especially run by women. So I called trying to make an appointment for mine and my son’s dog. I called and left then 5 voice messages. Guess what, NO ONE gets back to me.. I even texted the owner and provided her my phone number. Still nothing. It’s not a good business models for the company not get back to clients even you don’t want them to be clients. In service business, you cannot expect 5 starts rating all the time. People gave Struct of criticism because they want you to do better.. It’s sham!!