If I could give this company no stars I would. Please check out online reviews on this company before considering ordering from them. They take your money straight away, don't send the goods and then don't give you a refund. AVOID THIS COMPANY. PLEASE don't let them get away with it anymore, and do please go elsewhere to get your doggy goods (plenty of other good suppliers online). My experience is not a one off, it has happened to lots of people! I reported my problem to my bank as I did not get a refund for weeks following loads of phone calls and unanswered emails, and luckily they investigated and credited my account. I am now also in the process of reporting them to Trading Standards. I wish and hope other people who have been at the raw end of this company do the same.