I have had a couple of multiyork sofas for 3 years, both have worn very badly despite very little use as we don't get to sit down until gone 9pm each day. They have both lost their shape and are very uncomfortable to sit on. I have written emails to customer service twice and not even had a response. I followed this up with a visit to the Harrogate store where a man took my number (although not as eagerly as they took my £5000 for the sofas) and he said someone would call. That was 3 mths ago. I am guessing they are not going to bother. Avoid their product and their service. It is poor at best. I will have to replace their sofas soon, before these I had an IKEA one I bought for £500 and had for 15yrs. A far superior product. It was less worn when I got rid of it than these are after just 3 years.