When we ordered our sofabed we told MultiYork it had to go up a very tight staircase. When they tried to deliver they could not get it up the stairs. The delivery guys told us that some sofas come in 2 parts so we went back to them and asked why they didn't offer this option when we told them it was tight. Originally they said that the sofa that comes apart costs an extra £100 which would have been fine. This story then changed to the sofa that comes apart would be an extra £500 in total - slightly different shape but same, cushions, same fabric etc. We asked them to justify the difference as the extra parts and labour are only £100. They came back and said they made a mistake and it was going to be an extra £749 at which point we told them to get lost. The next thing is that they won't cancel the order until extra money is paid on top of the deposit (over £300 already handed over). If you don't pay you get a bad credit rating so you are stuck. The Terms and Conditions do not state this anywhere. Its daylight robbery. Do not use MultiYork.