I ordered 2 York Sofas which morphed into Lavenhams since I wanted the York with Back Cushions. After parting with a lot of money and waiting some months my sofas arrived and whilst they looked ok, they are singularly the most uncomfortable sofas I have ever had the displeasure to sit on. I phoned to complain and they reviewed my sofas but no, nothing wrong with them from a manufacturing and quality perspective so they are not going to do anything else to resolve my issue which is that the sofas are throwing you forward and are very uncomfortable. I have had to resort the ombudsman which they are not even a member of, even though at the time of my complaint they had the audacity to refer to them on their complaints web page. I now hate these sofas with a passion and they are so uncomfortable I dont use them at all and have reverted to my old sofa. I would NEVER recommend MultiYork to anyone as what you sit on in the shop is not what is delivered to you. They changed part of the spec, again not what was in the shop or shown on the webpage and was told thats the design now. They are arrogant and dont listen to your issue. I told them the sofa was akin to a park bench and they recommended that I purchase a firmer cushion...........seriously, like its not uncomfrtable enough. None of my visitors want to sit on them. It is a nightmare. I only wanted what I ordered with the same comfort as experienced in store. You would have thought that was easy enough. DO NOT BUY anything from this company. There is absolutely no value for money and no one listens to your complaint. I will certainly never buy anything from them if they were the last place on earth.