We purchased five Santiago Dining Chairs from Multiyork Guildford store, just after the guarantee period ran out (2 years) the lacquer started coming off the cane backs, shortly after this, the cane itself started to crack and break . We reported this to the store and they told us to contact Customer Care, which we did. they said they could not help us as the chairs were out of guarantee. The chairs now have become unusable due to the cane backs breaking . We have again e.mailed multiyork customer services, asking them to reconsider, as we feel the materials used were not suitable .They have e.mailed back once again to say they cannot help. We have bought from multiyork in the past, and have always been pleased, but their Customer care at the moment is absolutely atrocious and we will know have to purchase a new set of chairs from another company, as we will not use Multiyork again, BEWARE