We are still waiting to receive our sofa even though it was a store model on display. We were told at the time of purchase we would be updated the following week as to when we could expect delivery (this didn't happen). I rang 3 weeks later and spoke to another employee who promised 7th June delivery. Yesterday the Cheltenham store called to say our extra covers were ready for pickup...I then advised we had no sofa so she called the Manchester store to check on delivery. They then rang me to advise they couldn't say which shuttle the sofa would be on either Wednesday,Thursday or Friday. Not good enough!!