We have been used to a good quality product from Multiyork over several years. We recently moved to a new home and required a larger sofa. Having moved from Cambridge to Devon we had to visit Exeter branch to order it. When it arrived the seat cushions were the wrong filling and compared to our 14 years old Garrick sofa looked ten years older. The manager agreed it was the wrong filling ordered and has sent for replacements. The back cushions although the right filling, appear to be under filled and don't sit straight together at the top. As we cannot keep travelling to Exeter, the manager has supplied a returns bag and label and has said a courier will call this week and collect it to return to Thetford. Well it is Friday and still no Courier. Neither could he tell us when they might collect it. For a purchase of over £2000 it is probably the worst service I can recall. A £50 blind we recently ordered online gave exceptional service. Countless tracking emails, and when one arrived dented, an immediate replacement. We wait for some action.