I found the MuscleGun website by accident while I was web searching for a massage machine, and then going to the website, saw exactly the type of products I was looking for.... The MuscleGun website was really well laid out, and the different products were well displayed, explained, and different features compared. The many customer reviews of the products were really helpful to guide my decision, and also the fact that there were so many reviews is indicative of a really good product... Once I submitted my order, it arrived really quickly, well packaged, undamaged, and was exactly what I was after... I have not had to contact MuscleGun for anything so far, but the fact that their Customer Service information is easy to find, and not hidden away, highlights to me that the company are proud of their products, and will support customers as best as they can....