Purchased a bike on their online site. Delivered to me in a large box the size of a single bed. Put bike together and it has many stability faults, missing parts and sharp edging where it should not be. I have emailed and sent images as requested to the sites 3rd party seller, Masses International, who make and sell the bikes using MyDeal as their site. My deal group told me I have to deal with the manufacture they didn't sell it to me, when it came from Mydeal .... confusing and illegal. I was told they would return it and I would he refunded once they had the bike back up to 10 working days or more. I said no, I can't take the box in my car. It's far too big, so it can't happen like that. They won't refund me unless they receive the bike back and won't help me get it picked up by a courier either. This is also illegal to say. Their site says a refund is guaranteed on faulty items etc but they are lying to everyone. All I want is to send it back, but I want my refund before hand as I don't trust couriers delivering it or this company. But I can't get it to a post office so they won't help me anyway. This company is lying to their customers about refunds on their contracts and purchases. I am getting no help and being told illegal things. I have escalated to ACCC and A Current Affair. I am also contacting ATO and the fraud hotline has also advised this company has lied to consumers about refunds.