My wife & I purchased a couch in March at MYFURNITURE in Scarborough, when it was delivered there were multiple areas where the fabric wasn't stitched properly, customer service are horrible. They ended up taking my couch back to repair and left me with no furniture, they wanted a safety deposit to give me a loaner - after taking my $3000 couch - brutal. Once the couch was returned they didn't ship the legs with it, when the brought the legs a few days later they were severely damaged so I had to wait for new legs. Once they arrived we unwrapped the couch and find that they didn't even fix the stitching, Sneha said they would send a tech to repair but customer service said no they have to pick up the couch again - now its 6 months and still have issues. We were beyond flustered with the lack of customer service - they are all about looking after you until you pay - then GOOD LUCK. Aruv said "my goal is to win you back as a customer" but doesn't mean it or follow up. I have been in the store many times during this whole ordeal and this review isn't close to the EXTREME regret I have from ever walking into that store. In early Oct we got a random message on whatsapp from them offering a cabinet as compensation for our issues. This came out of nowhere, there was never a discussion or a call - how can you offer a piece of useless furniture to a customer without talking to them so we messaged them that we wanted to talk to Aruv, Aruv called and told him that offer made no sense and that I was busy with company. He NEVER followed up - over a month now. We ended up stiching the couch ourselves (took hours) and got absolutely ZERO from them except BAD memories. We are now 8 months from the time we walked into the store and never have been happy with anything, they are all talk but no action. I will go back for a face to face on my time since Aruv, Sneha or anyone else doesn't have the time, consideration or professionalism to call us. I have multiple pictures of the defective work as well as screenshots from the many whatsapp messages that I will include to this review over the coming days. Lets see how their customer service or management respond to this review.... Well we are a week since I posted it and no response from customer service or mgmt......here they are proving my point. AVOID THIS PLACE AT ALL COSTS