Dealing with Optima Legal has been one of the most painful and worst experiences I have ever encountered. They are unhelpful, ignorant, incorrect, unprofessional and useless, quite frankly. I would recommend, if you are thinking of dealing with them, or if you are told they are a “preferred” solicitor for your mortgage, walk away. Walk away now. Insist you do not want to use these complete morons. Even if it means paying more on your monthly payments, it will mean less heartache, stress and dealing with a company where every single thing will go wrong. My complaint has gone to MD, CEO and their complaints division 10 days ago. Not once have they bothered to contact me or even apologise. They don’t give a monkeys about helping me, and they won’t about you either. This has cost me days of work having to manage this, stress leave and lack of sleep. Had I not been absolutely all over this, this would have cost me thousands of pounds for their consistent bad handling of my case. I have written to Barclays, also, to ask them to remove Optima Legal and do not allow their customers to work with them. They are THAT bad to deal with. My experiences with them include: * Having to send the mortgage deed 3 times to them as they lost the previous 2 mortgage deeds * Failing to point out that they were moving offices until I had to send this for a 3rd time upon chasing * Not telling me that they hadn’t recieved the mortgage deeds, despite the fact this was a matter of urgency and I had sent messages saying this had been done on numerous occasions * With the above they are in breach of the Data Protection Act by not securely handling personal information, not acknowledging this once * Refusing to update their portal once this finally been received despite eight (8) chases for them to do so, so completion date could be set * Quoting time and time again incorrect shortfall balances to be sent * Being told they will call you - they don’t. Don’t bother calling them, you can’t. Their reviews are appalling for a reason. You deserve better than to have to use these cowboys - demand better. You deserve it. You will regret for every day whilst going through this process having to deal with Optima Legal. Do not do it.