The process was incredibly slow. Our mortgage broker recommended this company and I have told them to never recommend them to anyone else. It took over a month to go through ID checks after being told 10 working days. For the initial checks, the team used the whole 10 days to then ask for a confirmation of address on day 10, which they already had, this for some reason "reset" the 10 day allowance again, which actually took a further 16 working days. So what should've taken 10 working days (at maximum) took 27. The only time anything happened quickly was when I raised an official complaint.