I ordered 8 picture tiles, they took over week to arrive and when arrived the box was damaged and left out in the rain. I immediately contacted them with photos of the damage and all I got back was under German civil law we can't refund you. I have rang, emailed and you just get fobbed off. It looks like you are purchasing from a UK business which is not the case. I have now reported this to trading standards and they are investigating this company. I will also be seeking legal advice and it will be also reported to Facebook. Do not under any circumstances buy from this company as you will not get refund if they send you damaged or shoddy goods. If you're going trade in the UK at least ensure your goods are delivered professionally and not damaged, if damaged abide by consumer laws and not hide hide behind a UK URL. You're conning money from people by doing this and keeping money for consumers for your issues.