I will never use this company again. I ordered a picture of my late father on the wood effect option. When I received it the wood was cheap ply board. It was distorted and chipped . Chunks were missing out of the wood. I complained and was sent a replacement, yet again the quality was shocking . I again company and was more or less told I'd sent photos of the first attempt and was trying to rip them off. After sending a picture to prove this they said they would send yet again another replacement. I asked for a full refund or for the print to be on a different material. The response I got was you cant have a refund or a different material ????. Seriously !!!. I was offered 40% discount off my next purchase as my refund. This company as no customer service skills Please order with caution. My argument is still on going.