I firstly find it strange that all I can find are fab reviews on your site, given my experience! I ordered an aluminium picture similar to which I have previously and successfully ordered online from other companies but yours was delivered very significantly damaged. I photographed the damage and contacted my-pictures by email and by phone to advise and evidenced the unsuitable product. I also advised you on several occasions that, as this was an anniversary gift the date for gifting had expired so I required a refund and not a replacement!.... I then had to quickly go and buy an alternative gift for the significant event! I therefore did not want a replacement which I advised you of on several occasions. Next email I received said they would not refund ...as a replacement was on the way. I was wholly disappointed and found this totally unacceptable as I had made it clear this was no longer an option!. I require a full refund as requested on several occasions as the fault lies with you. I Would not recommend your company and would never use you again personally! I will be adding this review to other related sites unless my-picture does the right thing and refund me .... as you should ... for the damaged product you delivered. I will not accept delivery of the unwanted replacement.