I was sent the complete wrong order by my-picture.
I informed them of this, they assured me they were sending the correct order, which I still haven’t received and the occasion has now passed.
My-picture customer service team are boarder line harassing me to provide them with a date that they can pick up the ‘incorrect’ order from me. I have told them multiple times that I work weekdays (as many do obviously!) so they can only pick up at weekends. Which they can’t do - of-course, but somehow they are making their wronged customer responsible for a date of a pick-up which fits into their schedule.
I find it extremely unprofessional that they expect the customer to go out of their way to provide an opportunity for them to rectify their mistake.
Other than the harassment from their customer service team (particularly Edgar), I have not received any compensation for their extremely incorrect and now extremely late order.
Finally, DO NOT USE MY-PICTURE, terrible service from start to finish.
5 years ago
My-Picture.co.uk has a
4.6
average rating
from
4,490
reviews
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