I placed an order for a custom pillow 2 weeks ago. I was told production was complete and will be notified when its scanned by the courier. Still no news of my package. Ive tried using the customer service chat which just takes you to a bot each time and cant get through to an agent. Ive emailed and still no response and also I've sat on multiple phone calls awaiting an agent to pick up.... but yet again still no response. This was a present too. Im obviously one of few who've had a bad experience judging the reviews but Im appalled by the customer service. WOULDN'T USE AGAIN!