We have had a terrible experience with this company. Firstly, we ordered a photo of the family and after two weeks (which I recall was longer than expected) we received a photo which was not of our family... It was also a terrible quality, really saturated image on very cheap plastic. Having initially contacted Mypicture about this, they very unhelpfully informed us that, since they operate in Germany and therefore abide by German laws on custom made goods (I still question how this is legitimate, when we bought from the UK site and therefore I would imagine that we have UK customer rights), we were ineligible for a refund. They would, however happily send us another photo (hopefully of our own family....?). Another two weeks has gone by and they have sent us the replacement. Thankfully it is of our family (they have, at least, managed to get that right), however again the quality is terrible. It's oversaturated, off-centre and again printed on plastic that's so cheap it looks like it will snap in two if we try and pin it to the wall (although maybe that would be a good outlet for my anger...). We are trying again to complain, but whatever the outcome I would strongly advise against using these guys. It's the kind of company which is probably great if all goes well but as soon as something goes wrong, you're completely on your own. I refuse to pay so much to receive such a terrible quality item and suffer such awful customer service - I'd advise you don't either.