Please think carefully before you use this company. We received a faulty oven that had to be returned and it took a month and threat of legal action to get a refund. The customer service is the worst I have ever had to deal with. The policy is that you are never able to speak to a manager or anyone in authority, you have to complain by email which is then ignored. To anyone who has already had a problem, please speak to Citizens Advice, they log the problem and hopefully they will refer the company to Trading Standards if they get enough people contacting them. They can also help you with trying to get a refund.