I’m a trader using MyBuilder, top rated with 100% genuine feedbac, yet I pray for the day a genuine, morale alternative comes along as the sties around at the moment are awful, MyBuilder, Checkatrade, Rated People etc., in theory great for the consumer, great for the trader, in reality abused by both and a money pit for the unscrupulous sites.
Traders can easily manipulate ratings & reviews and sites don’t give a toss as long they get the money in for reselling leads multiple times with everything set up to maximise and strangle every last penny from traders.
I’ve contacted all to tell how and what is being done, but with no interest from any to take corrective action.
Checkatrade & Rated People were the worst, alas now, MyBuilder has overtaken them both.
Uncontactable by phone, email only, if they respond it takes an eternity to resolve even the smallest, simplest of issue, and if it’s anything close to request a refund, forget it.
Considering us traders are the ones paying the money, and it can be a lot, they never seem to want to support you in case it upsets the consumer, in case they choose not to post another job, as without posted jobs, it’s nothing.
Terribly frustrating, in basic terms, if you can find an alternative lead source, take it and let this site go to the wall, it deserves it.