I wish I could give zero stars. Avoid at all cost. I have booked a boiler service with my constructor for £65. Appointment was booked for Monday. Assigned contractor messaged Sunday after 9pm he could not make it and wanted go do Thursday which did not suit me. I asked to do Wednesday but again he could not do it and started suggesting next week. Bear in mind my money has been paid already and long gone the deadline for my possibility to cancel on the website. I requested a cancellation on line. I got apology and promise that my refund would be back in my account 3-5 days. It has now been 8 days. I still have not had my money back and my email with a complaint/concern about my refund still not received, so far has gone without a response. It looks to me like a con and dishonest money rip off. They offer appointment and then past the deadline allowing cancelation they say they can't make it and then looks like they will try not to give yon the refund.