I booked an EICR through MyConstructor (TICKET ID: MC-013093) for 29/11/2024. The service provider attempted to rearrange but failed to notify me directly. I had to call MyConstructor myself to cancel and request a refund, which led to an extremely frustrating experience. After an unbearably long hold, I finally spoke to a customer service agent who was, without a doubt, the most unprofessional and rude person I have ever encountered. When I requested confirmation of the refund, I was told vaguely that it would be processed "sometime next week." When I asked to escalate the issue and speak to a manager, I was rudely questioned about my reasons. I was promised a callback within 30 minutes, which never happened. The fact that MyConstructor took payment before the job was complete is unacceptable. When I queried this, I was met with nothing but hostility. If I do not receive confirmation of my refund by close of business today, I will pursue legal action without further warning. Avoid this company at all costs – their service is an absolute disgrace!