Must be over the 10-point mark now for email correspondence with this company. The parcel arrived and I was all happy until I picked it up thinking, "This is a bit light...". I had ordered 10 metres of medium weight slate grey cotton twill. Upon opening the package, to my anger, it was 12 metres of white organza! To make it even worse, even with my name, address and phone number printed on the packaging label, they put someone elses invoice inside, matching the fabric that had been sent.  After a weeks worth of emails sent, at first they were very nice and apologetic, giving me all these solutions that I was very thankful for, but then, oh but then...another email telling me that my package has shown to them on their "system" (which I swear they keep saying has technical issues) that it has arrived and been signed for...yes but for the WRONG BLINKING CONTENTS!!! (How am I supposed to know what is inside it truly?) Better sort it out ASAP! Answer my correspondence professionally and promptly witb appropraite solutions and actions otherwise it will be taken further.