Email contact only, no phone line. Based in Germany. After many emails back and forth they did manage to eventually send my order. However the value of fabric was over £100 and the shipping company they chose chucked it over my fence in the rain. It was quite good fabric though so I tried to order something else six months later. My free sample arrived quickly, but they go out of stock fast so by the time I ordered only two items were available. Now my order is late, doesn't even say 'shipped' on my account, and when I send an online message to ask where it is the auto-response says not to ask where late items are to avoid clogging up their inbox! That is not a professional way to run a company.