I purchased 2 bags on sale from this store. On arrival, one was damaged - a large cut or scratch in the leather like material, consistent with a Stanley knife or such. I emailed twice and rang (left a message) to inquire about returning. After at least a week I received a response from Melissa with a return label. The bag has been returned however I received an email saying that it wasn’t a scratch and that she cleaned it with jif. It was most definitely a large scratch. I just noticed that she has also short changed me $7.95 on my refund - I am assuming that she has kept the return postage. I am really disappointed about the service and would not buy from this store again. Buyer beware!!!