I ordered a gift for someone from Beauty Bay who sent it out within 24 hours (unfortunately by Hermes) and then I received an email from both Beauty Bay and Hermes to say my parcel was at Hermes' depot. Then - nothing other than "there is an issue with your parcel". It took an entire week of ranting on Beauty Bay's Facebook Page to get any response from them (you can only contact them via email/automated bot(!!) or Twitter(??!) - they don't even have a telephone number - and Hermes haven't even bothered to respond at all when I contacted them. This morning, after ranting AGAIN on Beauty Bay's Facebook Page, they responded telling me that Hermes have now said that my parcel is "lost in transit" - what - from their depot to my house??? How did they manage that then? Absolutely disgusting. I have now been given a refund by Beauty Bay that will take "3-5 working days" (funny, it didn't take them that long to take the money....), and someone at Hermes is enjoying my parcel. I allege that because another family member ordered something from another shop the week before which was also sent by Herpes (sorry - Hermes) and ONCE AGAIN was (apparently) "lost in transit". Either Hermes drivers are driving their vans into a lot of lakes and orders are disappearing into the watery depths, or someone at Hermes is stocking up with other peoples' orders. Otherwise, where are all these parcels going??? My order was a gift for someone and they never received it - but someone has..... NEVER USE HERMES (or Beauty Bay for that matter). I am writing a letter of complaint about both companies to Trading Standards.