Firstly, could you please think hard about providing a zero star rating especially for Hermes and Yodel? Just had a parcel "delivered" by Hermes (from Cotton Traders). For "delivered', read "tossed over the gate, because I couldn't be arsed to walk down the drive to the actual house" A photograph taken to prove delivery was uniformly black, didn't show the parcel and it's been piddling with rain here for half an hour. This is actually normal for Hermes in this area of Kent: getting a parcel actually delivered to the door is a noteworthy occurrence. With the possible exception of Yodel who are uniformly awful, Hermes is quite simply c**p and no retailer should use the company and presume to charge for its services. I now always ask an online seller if they use Hermes: if the answer is positive, I go elsewhere. The problem is that firms seem to fall back on Hermes, without telling the customer. I shall only be happy when I hear that Hermes has gone bust and has ceased trading. Please, please do not use this firm if you can possibly avoid it.