An extremely disappointing experience. I sent a package for next day delivery which went missing, it was tracked as collected from the pick up point and that was it. Despite several messages & telephone calls to Hermes customer services i could not progress my claim for the compensation quickly, they have their system & no amount of chasing up makes a scrap of difference. It took almost 4 weeks to get my claim settled. Since reading this review site I am amazed at the number of items that Hermes either lose or fail to deliver, there is obviously a major issue within this company in regard to taking care of the packages that they handle on behalf of their paying customers. As a company Hermes give the impression that they don't care about their customers & it is apparent having read through these reviews that it causes severe distress to many people. From my own point of view , I shall put Hermes into the realms of history & the next time I have a package to send I will use a more professional company.