No star would be given for this terrible company!!!!! Email received last night stating they had delivered my parcel at 18.19 to my parents house they provided a picture of my mums front door with the parcel on the door step. At 18.19 it was pitch black while you can clearly see on the picture it was broad daylight!!!!! Liars. Their all singing dancing website promises that they knock on the door, place the parcel on the floor and step back. Once the door is open we take a picture to prove somebody received it. No they dont not - lying again. They took a picture of a shut front door with the parcel on the floor. The parcel was then left and it was stolen. My mum was at home. Nobody knocked on the door or put a card through. My 5 year old grandson's birthday present had been stolen due to an incompetent courier service apalled that they would leave a parcel on a doorstep, what kind of company does that??? Trying to speak to somebody just doesnt happen Holly the robotic on line advisor seems to have some wires missing, doesnt understand when you provide the answers SHE asks, absolute joke. The customer service number is also operated by another robot who, after giving every detail, tells me where the parcel comes from, it has been delivered and i should contact the service. Which i did do - who told me dont bother chasing it up with Hermes, they will send me a replacement BY express delivery via DHL (a proper courier company where parcels have to be signed for, not like this second-rate company) ALL COMPANIES STAY CLEAR OF THIS COURIER SERVICE