Similar to the experience of other bad reviews. Courier turned up days late, tracking stated on a daily basis it is being delivered to my customer, with no progress made. Wasted time trying to contact Hermes' recorded messages or Hollybot, then realised with no indication available on the Hermes website, I must contact Packlink as I sold on Ebay and used Packlink's shipping platform to send via Hermes which was a bit cheaper than other courier services they offered. I made a claim with Packlink and got refunded within a week with no explanation other than Hermes stated it was lost. There's so much theft that goes on both from some couriers and employees in the warehouses and hubs and transport drivers. Hermes don't care and view the tens of thousands of undelivered items as collateral damage. Everyone needs to stop using them. They lost my £90 item. I question their recruitment procedure. I'm sure there's lots of unchecked ex-cons working for them. They're liars and thieves. Many labelled packages, if not smashed or otherwise damaged or stolen, end up being sold in auction sites such as Ebay. There's a huge scam going on and those at the top do naff all. Hermes have no accountability but one day they will pay the price.