Try getting a refund, i tried to send a parcel that did not meet the drop off shop allowed items, might have been my fault, but try getting a refund if you dare, they try every trick in the book to avoid paying any money back, i found an email address for them that was not shown on their site, i sent a request for a refund, i recieved a response asking for more info, i sent the requested info, only to get an email back saying the site was no longer in use, i tried by going via paypal, as i had paid by this method and you can contact the account holder you paid the money to via paypal, i recieved a message back, this site is no longer working, tried phoning the automated service, but there is no option for a refund on a parcel not yet in the system...dont use hermes...please