Parcel collected on 21 10 20 and delivered to my address on 14 11 20 - 24 days to deliver my parcel. My Hermes tracking told various untruths along the way about my parcels whereabouts. When it arrived on 14 11 20 the parcel had been ripped open, items had been taken and the parcel had been reparcelled in a blue My Hermes bag. I reported this loss online on 14 11 20 - nearly impossible to speak to a human being at My Hermes. No reply. Today I got through to a human being at My Hermes and had to give all the same information again about my loss. I am awaiting a reply. Abysmal company.