Got a message at 2.15pm from Ebay that my parcel had been delivered at 1.45pm yet id been in all day waiting so i knew it hadnt. I checked with my neighbours on my floor then the floor below, i managed to speak to 8 out of 22 flats so i wrote a notice & attached it to the Notice board at the main enterance. I then tried to contact Hermes through their Tracking page. I gave up after 3x as the computer voice kept saying my Tracking no & Postcode didnt match please give a different Postcode which is totally rediculous, your Postcode doesnt change. I also message the sender to check they had sent with my correct Postcode, when they replied almost an hour later they had. I was starting to get frustrated as i couldnt find any other way to contact them so i did a Google search how to phone Ebay. Luckily around 3.45pm a neighbour from 2 floors down knocked saying she was waiting for a Parcel sent through Hermes between 4-6pm, would she like me to send up the delivery guy or did i want to pop down & wait. I went down & at 4.10pm her delivery arrived. He checked & had my parcel still on his van. Dont always get their times correct & i checked my Postcode was as i had said so that is also unhelpful & once u have difficulty there basically No other means of contact.