International parcel sending - EPIC FAIL! AVOID!
I have received parcels through Hermes here in the UK regularly without any problems. I have now used them to send a parcel to Europe. NEVER AGAIN! This is how it went:
06/11/2020 - Collection booked - delivery promised to be before 16/11/2020
20/11/2020 at 00:50h 'Received at International Hub'
20/11/2020 at 06:27h 'Out for delivery'
20/11/2020 at 16:54h 'Delivered with Signature'
However the parcel has never arrived, no card has been left and no sign of the parcel with any neighbours...
24/11/2020 at 12:30h 'Return - Processed By Hub'
How can my parcel get returned if it was 'Delivered with Signature'?!?!?!
I've contacted the customer support through their chat and they were apologetic but can't do anything to get it re-delivered. It will be back with me in 6-8 weeks. >> 6-8 WEEKS????
4 years ago
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