Appalling customer service, sent a parcel 12 days ago it has not arrived with the buyer ,so contacted Hermes by the way they have no humans to speak to so don't bother asking ,the parcel was showing at customers local depot and it just stayed there contacted Hermes who got back to me eventually to say parcel was missing but as if by magic the tracking updated and now shows parcel sitting at exactly the same depot and still not moving but the date has been changed ,so not sure if its lost ,missing or what as Hermes now say its waiting to be delivered this company do not care I can't get a refund till they decide if its lost or not thanks Hermes