Avoid at all costs sent parcel on the 12th containing jewellery, it stayed on tracking at the same local depot for days I sent an email because no humans work for them only auto messages,so parcel has apparently now moved back to national depot why I don't know ,cant get any money back as no one knows where it is they also emailed me to say they ASSUME its lost ,appalling customer service last time I checked tracking it was back at national hub to be processed so no idea where its been for 10 days and no idea if it will ever get to the buyer thanks Hermes rubbish service no customer care at all never,never use if you want your parcel delivered it probably won't get there .....