Very disappointed . My client supposed to receive parcel last week with next day delivery and they lost the parcel . I have called them and after waiting for 30 minutes on the phone , the lady who answered she wasn't even speaking to me I had to ask few times if she still there . They send me an email to access the link for lost claim form and I can't access it , its saying the page is unavailable, and after telling her that I can't access the link is there any other way I can do she is telling me no it isn't not even bother asking someone else who might know . Never again with hermes .