My precious parcel is missing (my father's gramophone). It should have been delivered 6 days ago. Hermes status is always the same. Impossible to contact them, by chat you talk with a robot...by phone you talk with another robot. Hermes...where is my parcel?? (can you hear the echo?) UPDATE: HERMES REPLY "I am sorry to hear that you have not received your parcel. After raising an investigation it has been found that the parcel was last scanned in depot on 23/11/2020. As no movement has been made since and after a sweep of the depot we would declare this as lost in the network. Please follow our claims procedure. I understand this could be upsetting and I would just like to apologise once again for the inconvenience it has caused. Apologies for the inconvenience caused. If we can be of any further assistance, please do not hesitate to contact us." THIS IS A SHAME, that's it. "LOST IN THE NETWORK"?? We send important things to us, you know? If you lost them them try another business!!! I will talk terrible things about HERMES. Shame on you, shame on you customer treatment, shame on you customer support...we are not rubbish like you are. We are persons the only rubbish here is Hermes. Now I have to figure it out how the damn claim procedure is, as you can see they no provide a single clue about it.